How Remote Access Works

Remote DeskTop Access
The final approach for users working remotely is through the Positive Remote DeskTop Agent (RDA). With this capability a user can gain control over another PC (its keyboard, video monitor and mouse). This powerful capability is useful when a user wants to remotely access a PC at the office, from home or while traveling, and when an administrator needs to help an end-user from a remote help desk. Actual data processing takes place on the machine being accessed, with screen images and keystrokes taking place on the remote PC. Unlike other "VNC" like systems though, the process is managed and monitored by the Positive VPN Policy Manager, allowing IT administrators to keep control of their internal network.

Remote Desktop Support Services
Positive provides you a complete service. Remote desktop access becomes our problem, not yours. As such, complete help desk and technical support for both your administrators and end users are included with the service at no extra charge.

This eliminates the need for customers to establish a separate help desk to support users of the PositivePRO VPN service. A key benefit here is that PositivePRO Desktop Agent fully supports users home PCs and other PCs that may not be company-owned, or using a standard company image.

A Support Center web site is available as a first line of support to handle routine matters and answer common user questions. But unlike other Help Desks, Positive Networks does not force users to page through a detailed "Knowledge Base" before getting assistance (via a phone call or email), and the help provided is geared towards non-technical users. Of course, when personnel from the IT staff need technical support, Positive Networks' staff is fully-equipped to respond. And should any user's problem ever require "hands on" intervention, the ability to gain remote control over the user's desktop at the user's request substantially enhances troubleshooting capabilities and dramatically improves the responsiveness of all support services.